RideAmigos Admin Interface Redesign
design / prototyping / user testingRedesign to allow Admins to easily navigate, manage and report on users and programs in any network
Problem
Administrators of the RideAmigos platform manage permissions and programs for their commuters by grouping them into simple networks and sub-networks. New features like cascading permissions and the ability to add sub-administrators and new uses of networks to represent entire companies or regions made navigation very difficult and error-inducing for Adminstrators.
The Solution
The solution was to redesign the entire Admin interface, beginning with user research, prototyping and testing. The end result
- Ensures that an Administrator can easily find, manage and report on users and programs in any network
- Enables our company to enter a new market of large, multi-organizational customers
My Role
My role was to guide this project from initial discovery to completion. I conducted the user research and testing, the design and prototyping, and collaborated with our developers on the final specifications.
Research
- A series of remote cognitive walkthroughs with Admin users to understand their use of the system and Network-related pain points
- Deep dives with our dev team into the technical architecture of our Network data and transaction models
- Meetings with our Business Development and Technology leadership about future use cases for Networks
Insights
Early sketch showing how all Admin users could use the same interface
Working sketch from deep dive into data models and the resulting implications for the interface
- Our Business Development and Technology leadership identified the eventual goal of using the new navigation for all Admin functions
- A deep dive into our data models revealed a non-strict hierarchy, making standard hierarchical (e.g., breadcrumbs) navigation difficult or impossible
- Administrators found it difficult to keep track of their network context, often leading to errors. They also found it difficult to see aggregate network data like user counts, CO2 savings, or rewards.
Prototypes
Testing and Iteration
The updated interface was first implemented in May of 2020. Testing with stakeholders and iterations are ongoing.
